Accepting a Borderless Workforce through Change Management: Remote Work Integration within Médecins Sans Frontières Operational Centre Amsterdam (MSF OCA)

Remote working has been explained by numerous academicians as form of employment conducted outside the confines any organization physical scope and hours. Working without boarders now become more than ever an important domain especially following COVID-19 pandemic. The effect economic lockdowns led to innovation in models across all sectors therefore increasing realization that work can be almost environment apart from being confined one specific space Humanitarian organizations have also engaged remote workers part their human resource. problem is implemented within MSF OCA with no clear standard support systems ensure its sustainability. other there focused study on improvement integration humanitarian such Médecins Sans Frontières (MSF), Operational Centre Amsterdam (OCA) conducted. Key note addition general management problem, literature gap addresses organization. purpose this exploratory case study, using a critical incident technique (CIT), was create taxonomy responses incidents are for integrating improving (MSF OCA). Data collected through in-depth interviews transcripts 16 research participants sample size. This anchored central question, what employees managers perception how improved upon. analysis 9 step data process. results revealed two primary themes secondary themes; were resources onboarding employee wellbeing development. Study concludes effective OCA, use change strategies key. comprised recommendations limitations. recommends integrated review current existing organizational policy consisting actual reviews consultation so attain updated inclusive standardized policy.